Introduction
This Privacy Policy sets out how Alberts collects, stores, uses and discloses personal information.
At Alberts, we take privacy seriously. This policy explains how we manage personal information collected through our website, enquiries, member services, events, meeting room bookings, leasing processes, digital platforms and other interactions with us.
By providing personal information to us, you agree that we may collect, use, store and disclose that information in accordance with this Privacy Policy and the Privacy Act 2020.
We may update this Privacy Policy from time to time by publishing a revised version on our website. We encourage you to check this page regularly to ensure you are aware of our current Privacy Policy.
Personal information we collect
The personal information we collect may include:
- name;
- business name and role;
- mailing or street address;
- email address;
- phone number and other contact details;
- payment or billing information;
- information about your business, workspace requirements, event requirements or membership preferences;
- information provided through enquiries, forms, surveys, promotions or bookings;
- website usage information, including device type, IP address, location data, page views, advertising data and standard web log information;
- social media information, where you interact with us through social platforms;
- information about third parties, such as guests, attendees, employees, contractors or invitees; and
- any other information you provide to us directly or through our website, digital platforms, services or communications.
For security and access purposes, members, tenants, visitors, contractors or event guests may also be required to provide identification or access-related information where reasonably required.
How we collect personal information
We may collect personal information directly from you or from third parties, including when you:
- contact Alberts through our website;
- submit an enquiry, booking, membership or leasing form;
- book a meeting room, event space, tour or workspace;
- communicate with us by email, phone, SMS, social media or other channels;
- visit or use an Alberts building, members club, meeting room, event space or workplace;
- interact with our website, content, advertising, social media or digital platforms;
- attend an Alberts event or hosted experience;
- apply for employment or contracting opportunities with us; or
- otherwise provide personal information to us.
We may also collect information through cookies, analytics tools and similar technologies. These help us understand how people use our website, improve the user experience, measure advertising performance and tailor relevant communications.
You can disable cookies through your browser settings, although this may affect how some parts of our website function.
How we use personal information
We collect and use personal information to:
- respond to enquiries and provide requested information;
- provide workspace, membership, meeting room, event, hospitality and related services;
- manage bookings, tours, accounts, billing and administration;
- provide access to Alberts buildings, amenities and services;
- communicate with members, tenants, guests, suppliers and prospective customers;
- send service updates, confirmations, reminders, notices and security information;
- improve our services, website, systems, content and customer experience;
- manage safety, security, access control and proper use of our facilities;
- comply with legal obligations and enforce our agreements;
- manage employment, contractor or supplier relationships;
- conduct research, reporting and business analysis;
- send marketing, promotional and event communications that may be of interest to you, where permitted by law; and
- carry out any other purpose explained at the time of collection or authorised by you.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
Disclosure of personal information
We may disclose personal information to:
- our employees, contractors, consultants and service providers;
- technology, software, hosting, cloud storage, payment and booking platform providers;
- building owners, managers, security providers and facilities partners where relevant;
- event, hospitality and operational suppliers where required to deliver services;
- professional advisers, including legal, accounting and insurance advisers;
- government, regulatory or law enforcement agencies where required by law;
- related companies or business partners where reasonably necessary for the purposes described in this policy; and
- any other person or organisation authorised by you or permitted by law.
Some of our service providers may be located outside New Zealand. Where personal information is disclosed outside New Zealand, we will take reasonable steps to ensure appropriate safeguards are in place, in line with the Privacy Act 2020.
Security and access information
To help protect our members, tenants, guests, staff, contractors and buildings, we may collect information related to access, identification, visitor management and security.
This may include access card or digital access records, visitor sign-in information, CCTV footage, incident reports and other information reasonably required to manage safety and security across Alberts locations.
We use this information for purposes including:
- managing building access;
- protecting people and property;
- supporting emergency, health and safety, and security processes;
- investigating incidents or misuse of facilities; and
- complying with legal or operational requirements.
Sensitive information
We will only collect sensitive information where it is reasonably necessary for our services, operations, security, health and safety obligations, or where you have provided consent.
Sensitive information may include identification documents, health and safety information, accessibility requirements or other information needed to provide services safely and appropriately.
Where sensitive information is collected, it will be handled carefully and used only for the purpose for which it was collected, or as otherwise permitted by law.
Security of information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
We use a range of administrative, physical and technical safeguards, which may include password protection, restricted access, secure systems and staff processes.
However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of personal information.
Retention of information
We retain personal information only for as long as reasonably required for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
Links to other websites
Our website may contain links to third-party websites. These links are provided for convenience only.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
Accessing or correcting your personal information
You may request access to the personal information we hold about you.
If you believe any personal information we hold is incorrect, incomplete or out of date, you may ask us to correct it.
To request access or correction, please contact us using the details below. We may need to verify your identity before responding to your request.
We will respond to requests within a reasonable timeframe and in accordance with the Privacy Act 2020.
Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
Contact us
For questions about this Privacy Policy, or to request access to or correction of your personal information, please contact:
Alberts
Email: concierge@alberts.nz
Phone: +64 09 886 7472
Address: Alberts, Level 1, 1 Albert Street, Auckland CBD, New Zealand, 1010